![]() We accept a refund request if the customer encounters a technical issue that is unable to be solved within 7 days. For your case, please allow us to explain it in more detail and see how we could assist you further. Wondershare values each customer's benefits and we'll do our best to help you out. We understand it would be very depressing when you are unable to recover files normally with this software. Firstly, I'd like to express our deepest apologies for the inconvenience. Hopefully, you'll go back to us in the near future! Definitely, we'll do our best to further improve it and add more powerful features. To take care of your concern, we processed a refund for you. It is regret to know that this product doesn’t live up to your expectations at present. Your patience is highly appreciated! - Thanks for taking the time to update your experience. As you've already contacted us, would you please update your order number or ticket number here? Our senior support team will further investigate it and then evaluate your refund request accordingly. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. I understand your feeling, and it would be very depressing when you are unable to recover files in the way you expected. Reply from Wondershare Recoverit Updated Look forward to getting in touch with you! ![]() Or if you still have doubts and need further support, would you please send us your contact email after receiving an invitation from Trustpilot? You are important to us, and we want to help as much as we're able to. After that, you'll not be charged again during the next billing period. Since you don't want to keep this subscription, we invite you to sign in your account center from the link below and then click "Manage subscription" to cancel it manually. Maybe it went to your trash box, so you didn't check it timely. Besides, we'll send a reminder email to the customer before auto-renewal. To avoid any trouble caused by it, we have especially noted this point on the subscription page. Thanks for your feedback anyway, we'll keep improving and bring better experiences for our users! Kindly note that the user will be auto-renewed if he/she subscribed to a yearly plan and didn't cancel it manually, this might be the reason you were charged again. But if the customer wants to access all features without limitation/export videos without a watermark, then he/she needs to subscribe to a plan to activate it as a full version. Normally, we provide the trial version for the users to confirm if it meets their requirements before purchasing. In line with your doubt about the trial version, kindly let us explain it in more detail and see how we can help you solve the issue further. Reply from Wondershare Recoverit 3 days ago There are plenty of other companies that can offer similar services, and they most likely have much better customer service and some empathy. I've never experienced a company less willing to assist a customer. Now, I have another $79 charge for something I will literally never use. They clearly didn't care and felt it wasn't their problem that I didn't get their email. I contacted them the very first day they charged me with this new auto "annual subscription" explaining I don't want their product and never got any warning. I don't even believe I was warned when I bought the product that it was a subscription (I always cancel these type of automatic subscriptions immediately). This year, I got an auto-renewal charge with zero warning. It felt like such a scam to be told I could try their product for free but then have them hold my memories and important files hostage until I paid them (especially at such a high price). I was afraid to cancel the process (in fear it could create more issues with my hard drive and corrupt it even more), so I bought their product. Once I ran their program and it found my files, it wouldn't let me access them until I paid $79. The company got me to try their product by offering a "free" retrieval of my files. About a year ago, I had bought this product to retrieve some files on a corrupted external hard drive.
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